RETURN POLICY

Return

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
International Order
Sale item

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Shoes show obvious signs of use such as warn out sole threading or dirt.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

All packages return due to undeliverable address are subject to a 20% restocking fee so please double check to make sure you've entered the correct address. If shipping fee was charged, it is non refundable.
All International order, sale item and gift cards are final sale. No exchange or refunds.
There is a 50% restocking fee if returned products shows signs of wear.
Usually if the bottom of the shoes are scratched up it is considered used, you can send us a photo if you are not sure.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Returns must be unworn, in the state you received them, and in the original packaging. We understand if the box if badly damaged due to USPS shipping methods.
Please do not use a shoe box as a shipping box. Buyers are responsible for all return shipping fees.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aquapillar.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

International Order(if applicable)

International orders are orders shipped outside of United States and United States territories. All International order cannot be refunded.
You are responsible for all customs, duties and fees imposed by your country's customs department.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@aquapillar.com and send your item to:
Aquapillar
RMA# (customer’s sales record number that we will issue you after you notify us of a Exchange request)
2436 Merced Ave.
South El Monte CA 91733

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to:
Aquapillar
RMA# (customer’s sales record number that we will issue you after you notify us of a Exchange request)
2436 Merced Ave.
South El Monte CA 91733

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if charged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refused/Undeliverable Packages

All packages return due to undeliverable address and refused by the customer are subject to a 20% restocking fee. If shipping fee was charged, it is non refundable.
It is the customer’s responsibility to make sure that the address provided is correct.
 

Damaged/Loss Packages

If the package is lost or damaged in transit, please contact us ASAP at info@aquapillar.com or call us at 888-679-8886. (Monday-Saturday 9am to 3pm PST)

 ALL SALES ARE FINAL for all International Orders, Sale item and Gift Cards.

RETURN POLICY

Return

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
International Order
Sale item

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Shoes show obvious signs of use such as warn out sole threading or dirt.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

All packages return due to undeliverable address are subject to a 20% restocking fee so please double check to make sure you've entered the correct address. If shipping fee was charged, it is non refundable.
All International order, sale item and gift cards are final sale. No exchange or refunds.
There is a 50% restocking fee if returned products shows signs of wear.
Usually if the bottom of the shoes are scratched up it is considered used, you can send us a photo if you are not sure.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Returns must be unworn, in the state you received them, and in the original packaging. We understand if the box if badly damaged due to USPS shipping methods.
Please do not use a shoe box as a shipping box. Buyers are responsible for all return shipping fees.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aquapillar.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

International Order(if applicable)

International orders are orders shipped outside of United States and United States territories. All International order cannot be refunded.
You are responsible for all customs, duties and fees imposed by your country's customs department.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@aquapillar.com and send your item to:
Aquapillar
RMA# (customer’s sales record number that we will issue you after you notify us of a Exchange request)
2436 Merced Ave.
South El Monte CA 91733

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to:
Aquapillar
RMA# (customer’s sales record number that we will issue you after you notify us of a Exchange request)
2436 Merced Ave.
South El Monte CA 91733

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if charged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refused/Undeliverable Packages

All packages return due to undeliverable address and refused by the customer are subject to a 20% restocking fee. If shipping fee was charged, it is non refundable.
It is the customer’s responsibility to make sure that the address provided is correct.
 

Damaged/Loss Packages

If the package is lost or damaged in transit, please contact us ASAP at info@aquapillar.com or call us at 888-679-8886. (Monday-Saturday 9am to 3pm PST)

 ALL SALES ARE FINAL for all International Orders, Sale item and Gift Cards.