Walk in comfort and style in these classic hidden wedge ankle booties, featuring a round toe, contrast stitching, adjustable laces, faux fur lining, a slightly padded insole for comfort, an approximate 0.25 inch platform, and an approximate 2.25 inch high hidden wedge heel. (Please note that these measurements are based on a size 6). Style fits true to size. Available in Black, Natural (Beige), Blue Denim (Blue), Olive (Green), etc. All man made materials. By Bamboo Shoes.
- You have 30 days from the day of receiving your item to return them for a full refund.
What if I wore the shoes already?
- Once you take your shoes out into the street and damage the bottom outsole, you will not be eligible for returns. Please try them indoors to make sure they are what you want before going out with them.
Who pays for return shipping?
- Customers are responsible for return shipping cost
Where do I send them to?
- After contacting us, we will send you further instructions on returning, please do not send them back to the manufacturer.
I received a defective item.
- If the item is defective, please contact us right away so we can send you a replacement. To save time, send us a photo of the defect.
I received the wrong color/size/style.
- Please contact us right away for a replacement should the item we sent you appears to be different from what you ordered.
I accidentally gave you the wrong address and did not realize it until you sent them.
- Unfortunately, we must deduct 20% from the final value if the wrong address was provided to help us cover the loss. Always double-check your mailing address before sending the order.
I live outside of the USA, can I return my items?
- All International orders, sale items, and gift cards are final sales. No exchange or refunds.
How long does it take to get my money back?
- Once we received your return package we will process your refund within 1-2 business days. Some credit card companies might take longer to reflect the refund.
- If you don't see your refund within 5 business days, please contact us at firstname.lastname@example.org.
I bought my item on sale, can I still return them?
- Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
International Order(if applicable)
International orders are orders shipped outside of the United States and United States territories. All International orders cannot be refunded. You are responsible for all customs, duties, and fees imposed by your country's customs department.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Aquapillar RMA# (customer’s sales record number that we will issue you after you notify us of an Exchange request) 2436 Merced Ave. South El Monte CA 91733
To return your product, you should mail your product to: Aquapillar RMA# (customer’s sales record number that we will issue you after you notify us of an Exchange request) 2436 Merced Ave. South El Monte CA 91733
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if charged. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All packages return due to undeliverable address and refused by the customer are subject to a 20% restocking fee. If a shipping fee was charged, it is non-refundable. It is the customer’s responsibility to make sure that the address provided is correct.
If the package is lost or damaged in transit, please contact us ASAP at firstname.lastname@example.org or call us at 626.575.1799. (Monday-Friday 9am to 3pm PST)
ALL SALES ARE FINAL for all International Orders, Sale item and Gift Cards.
How much does shipping cost? - All order is FREE 2-5 day shipping with no minimum order value.
Where do you ship your items from? - Everything is shipped out from our office in Los Angeles, California. Will you ship it out today if I order it now? - All orders completed before 12 Noon Pacific time will be shipped out on the same day, otherwise, it will go out the following business day.
How long will it take for me to get my order? - All free shipping takes 2-5 business days depending on how far you live from Los Angeles, California. This estimate does not include weekends or major holidays.
How accurate is your shipping time estimate? - We've experienced a 95% on-time rate from our shipping partners so far.
How will I know if my package could be delayed? - Any major natural or manmade disaster that disrupts all transportation in your surrounding area will affect your shipping speed. If people can't move around, then your local delivery person will also have trouble getting packages to you, please plan accordingly.
What if I need it faster? - You can select the 1-3 business day, USPS Priority option for an additional $3 and $2 per additional item. - You can also choose express shipment at1-2 business days for $29 and $10 per additional item.
Will my order be shipped out today? - Any order made before 11 am Pacific Time will be shipped out on the same day, otherwise, it will go out the next business day. I have some concern regarding how early I will actually get my order - Call us at 626.575.1799 (Monday through Friday 9am to 3pm PST) if you have an additional concerns regarding shipping.
I still don't understand what a "business day" is - Example: if you order your shoe on Wednesday, you might get your shoes the next Wednesday since Saturday and Sunday are not a business day. If there is a major holiday during that time then your received date could be the following Thursday. Any day that your local Post Office is not open is considered a non-business day.
I don't live in the USA, can I buy from you? - We ship to Canada and Mexico for $38 and $10 per additional items
How long does Canada or Mexico shipping take? - Shipping item for Canada and Mexico is 6-10 business days